> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bilby.health/llms.txt
> Use this file to discover all available pages before exploring further.

# Awaiting payment and online requests

> Confirm or release held bookings, and approve or reject online booking requests.

## Awaiting payment

**Awaiting payment** lists held appointments: times reserved but not yet confirmed. For each one:

* **Confirm** makes it a normal appointment. Do this once the patient has paid. Confirming doesn't record a payment or message the patient.
* **Release** frees the time.

Holds don't expire on their own. If a hold has a clinical note or payment, it can't be released. Cancel it from the calendar instead.

## Online requests

**Online requests** lists bookings patients made online that need the practice to confirm. Each one holds its time on the calendar. To set up online booking, see [Online booking and patient pages](https://docs.bilby.health/online-booking/overview).

### Approve or reject a request

1. Open **Online requests** and find the request.
2. From its **⋮** menu, link it to the right patient. Check the details against any match Bilby suggests, or create a new patient.
3. Choose **Approve request** or **Reject request**.

Approving confirms the appointment and emails the patient. Rejecting frees the time and emails the patient to contact the practice.


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