> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bilby.health/llms.txt
> Use this file to discover all available pages before exploring further.

# Waitlist

> Keep a list of patients who want an earlier time, and offer them one.

The **Waitlist** holds patients waiting for an appointment, urgent patients first.

## Add a patient to the waitlist

Open **Waitlist** and select **Add to waitlist**. Choose the patient and say what they're waiting for, such as practitioner, type and days. Anything left blank matches anything. Mark them urgent to put them at the top.

## Offer a freed time

When you cancel or delete an appointment, Bilby suggests waitlisted patients who fit that time. Select **Book** next to the person who takes it.

Bilby doesn't tell the patient. Contact them yourself.

## Keep the list up to date

Use the **⋮** menu on an entry to mark it offered, edit it, or remove it once they no longer need a time.


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