> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bilby.health/llms.txt
> Use this file to discover all available pages before exploring further.

# Bilby user guide

> How to run your practice in Bilby, from the first sign-in to Medicare claims.

This guide shows practice staff how to use Bilby day to day: the calendar,
patients, clinical notes, billing and Medicare claims, messages, forms and
online booking. It also shows admins how to set up the practice and connect
Bilby to Medicare, HICAPS, Xero, Stripe, SMS and email.

Each section in the sidebar covers one area, split into short pages. Start with [Getting started](https://docs.bilby.health/getting-started/overview) if
your practice is new to Bilby.

## Find what you need

> [card] [Getting started](https://docs.bilby.health/getting-started/overview)
>
> Take a new practice from its first sign-in to its first booking.

> [card] [Calendar and bookings](https://docs.bilby.health/calendar/overview)
>
> Book, move and cancel appointments, block time, and work the front desk queues.

> [card] [Patients](https://docs.bilby.health/patients/overview)
>
> Find and add patients, keep their details and files up to date, and record referrals and who pays.

> [card] [Clinical](https://docs.bilby.health/clinical/overview)
>
> Write and publish notes, prescribe, request pathology and send clinical letters.

> [card] [Messages and follow-up](https://docs.bilby.health/messages/overview)
>
> Text and email patients, run reminders and recalls, and talk to your team.

> [card] [Forms](https://docs.bilby.health/forms/overview)
>
> Build forms, send them to patients and read the answers.

> [card] [Billing and payments](https://docs.bilby.health/billing/overview)
>
> Set fees, raise invoices, take payments and deposits, refund, and send invoices to Xero.

> [card] [Medicare and DVA](https://docs.bilby.health/medicare/overview)
>
> Check Medicare details, claim bulk bills and rebates, collect assignment of benefit, and claim from DVA.

> [card] [Referrers](https://docs.bilby.health/referrers/overview)
>
> Keep the directory of referring doctors and practices complete and free of duplicates.

> [card] [Online booking and patient pages](https://docs.bilby.health/online-booking/overview)
>
> Let patients book online, send private booking links, run the patient portal, and see what patients see.

> [card] [Reports and records](https://docs.bilby.health/reports/overview)
>
> Run reports, read the activity log, import data, manage your Bilby plan, and export or delete the practice.

> [card] [Integrations](https://docs.bilby.health/integrations/overview)
>
> Connect and check Medicare, HICAPS, Xero, Stripe, SMS, email and ePrescribing.

## Features your practice may not have yet

Bilby turns some newer features on one practice at a time. Pages in this guide
mark them with this note:

> [!NOTE]
>
> Not every practice has this yet. Bilby turns it on for each practice. If you can't see it, contact Bilby support.

If a page or button in this guide is missing for you, check two things:

1. Your role. Most setup is admin only, and some queues are hidden from practitioners.
2. Whether the feature is marked with the note above. If it is, ask Bilby support to turn it on.


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