> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bilby.health/llms.txt
> Use this file to discover all available pages before exploring further.

# Messages and follow-up

> Text and email patients, run reminders and recalls, and talk to your team.

This section covers what Bilby sends patients, how patients reply, and the tools your team uses to follow people up.

To connect SMS or set up the address your emails come from, see [Integrations](https://docs.bilby.health/integrations/sms.md) and [Email sending](https://docs.bilby.health/integrations/email-sending.md).

## Who can use this

| Task | Admin | Practitioner | Reception |
| - | - | - | - |
| Messages | Yes | Yes, for their own patients | Yes |
| Bulk messages | Yes | No | Yes |
| Reminder, recall and template settings | Yes | No | No |
| Pipelines | Yes, and sets them up | No | Yes |
| Team chat | Yes, and sets it up | Yes | Yes |

## In this section

> [card] [Send messages to patients](https://docs.bilby.health/messages/messages.md)
>
> Send or schedule an SMS or email.

> [card] [Patient replies and the SMS limit](https://docs.bilby.health/messages/patient-replies.md)
>
> What happens when patients reply.

> [card] [Appointment reminders](https://docs.bilby.health/messages/reminders.md)
>
> Automatic reminders, and sending one by hand.

> [card] [Recalls](https://docs.bilby.health/messages/recalls.md)
>
> Remind patients when they're due back.

> [card] [Bulk messages](https://docs.bilby.health/messages/bulk-messages.md)
>
> One message to many patients.

> [card] [Email signatures and templates](https://docs.bilby.health/messages/signatures-and-templates.md)
>
> Signatures and reusable emails.

> [card] [Notifications](https://docs.bilby.health/messages/notifications.md)
>
> What the bell shows.

> [card] [Pipelines](https://docs.bilby.health/messages/pipelines.md)
>
> Track patients through stages.

> [card] [Team chat](https://docs.bilby.health/messages/team-chat.md)
>
> Messages between staff.

> [card] [Troubleshooting messages](https://docs.bilby.health/messages/troubleshooting.md)
>
> Fixes for common problems.


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