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I can’t edit a note

Only drafts can be edited. Select Amend on a published note first. Practitioners see only their own notes.

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I can’t find the Templates button

Your practice has no templates yet, or the note is published. An admin can add templates in Settings › Templates.

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”Save the note before adding an image, then try again.”

Wait until the note says Saved, then add the image again.

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”That image is too large to add to a note.”

Use a smaller image.

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I can’t delete a note

A note that has ever been published can only be withdrawn. Reception can’t delete or withdraw notes.

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I can’t see the Pathology tab

Your practitioner profile’s specialty can’t request pathology, or it’s blank.

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”Email sending is not set up. Contact your practice administrator.”

An admin needs to finish Settings › Email sending. See Integrations.

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”The email service could not confirm the send. Check patient message history before trying again.”

The letter may have gone. Check the patient’s Message history tab before sending again.