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This section covers what Bilby sends patients, how patients reply, and the tools your team uses to follow people up. To connect SMS or set up the address your emails come from, see Integrations and Email sending.

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Who can use this

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In this section

Send messages to patients

Send or schedule an SMS or email.

Patient replies and the SMS limit

What happens when patients reply.

Appointment reminders

Automatic reminders, and sending one by hand.

Recalls

Remind patients when they’re due back.

Bulk messages

One message to many patients.

Email signatures and templates

Signatures and reusable emails.

Notifications

What the bell shows.

Pipelines

Track patients through stages.

Team chat

Messages between staff.

Troubleshooting messages

Fixes for common problems.