A patient replied YES but the appointment wasn’t confirmed
Check that Reply YES to confirm is on in Settings › Reminders. YES only confirms when it answers the reminder. The reply is still in Messages, so confirm the appointment by hand.
Bilby may not have turned the feature on for your practice. Bulk messages and Pipelines are for admins and reception only. Team chat also needs an admin to set it up.
Messages can only be edited for a short time. Send a new message to correct it.
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