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The bell beside your practice name shows alerts for your practice, with a count of unread ones. Select it to see the newest, and select a notification to go to what it’s about. Select × to dismiss one from your own list.

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What raises a notification

Everyone at the practice is told about patient text replies that need attention: a reply Bilby couldn’t match to a patient, an appointment confirmed by text, a cancellation request, and a patient opting out of texts. They are also told when a referral is nearing its end. Admins are also told about Medicare and DVA claim outcomes, fee updates, Xero sync failures, the SMS limit, and anything about your Bilby subscription. New online booking requests and returned forms show on their own pages, not in the bell.