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Email signatures

Not every practice has this yet. Bilby turns it on for each practice. If you can’t see it, contact Bilby support.
There is a practice signature and one for each person.
  • Practice signature: admins set it in Settings › Email sending.
  • Your own signature: open your account menu and select Email signature.
When you write an email in Messages or a bulk email, you choose which signature to use. Other emails Bilby sends, such as reminders, invoices and letters, get the practice signature added for you. Don’t type a sign-off in those, or patients see it twice.

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Email templates

Not every practice has this yet. Bilby turns it on for each practice. If you can’t see it, contact Bilby support.
Email templates are standard emails your staff can pick when writing to a patient in Messages, such as a cover note for documents. Admins manage them in Settings › Email templates. To add one, select New template, write the subject and message, and use Insert placeholder to add the patient’s details. Then select Save template. When staff use a template, Bilby fills in the patient’s details. Anything not on file is left blank, and the sender is told. See Send messages to patients.