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Appointment reminders

Bilby can remind patients before their appointment by email, SMS or both. Admins set this up in Settings › Reminders.

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Turn reminders on

  1. Go to Settings › Reminders and turn on Appointment reminders.
  2. Choose email, SMS or both, and how long before the appointment to send.
  3. Edit the wording if you like. Use Insert placeholder to add details such as the patient’s name and appointment time.
  4. Select Save.
Texts aren’t sent late at night. Patients with no email, no mobile or who opted out of SMS are skipped, and their Message history says why.

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Reply to confirm

Turn on Reply YES to confirm to let patients confirm by replying to the reminder text. This needs SMS on. See YES confirms the appointment. If your practice has the patient portal, you can add a portal link to reminders in Settings › Patient portal. See Online booking and patient pages.

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Send a reminder by hand

Not every practice has this yet. Bilby turns it on for each practice. If you can’t see it, contact Bilby support.
You can send a patient a reminder now, for example after they call to check their time. Automatic reminders still go out as planned.
  1. Open the appointment and find Send reminder under More actions.
  2. Choose email, SMS or both.
  3. Select Send reminder.
A practitioner can send one only for their own appointments.