Troubleshooting getting started

Check your email and password for typing errors. If you have forgotten your password, select Forgot password? on app.bilby.health/sign-in.

Select Reset your password and choose a new password you don’t use anywhere else.

Ask your practice admin to send you a new invitation.

You are signed in but not part of a practice. Create a practice, or ask your practice admin to invite you again.

Your account isn’t linked to your practitioner record. Ask an admin to link it in Settings › Users.

Only admins can open Settings. Ask an admin if you need it.

Check Settings › Overview. The practitioner needs a location, weekly hours and at least one service.