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When the same person has two records, merge them. Everything on the duplicate moves to the record you keep. Only admins can merge.
  1. Open the record you want to keep.
  2. Select More patient actions, then Merge a duplicate.
  3. Choose the other record.
  4. Check which record survives and which details to keep. Read any warning: a different IHI usually means two different people.
  5. Select Merge records.
The duplicate becomes inactive and drops out of search. Old links to it open the surviving record.

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Undo a merge

Nothing is deleted when you merge, so a merge can be undone. Open the record that was kept, select More patient actions, then Undo merge. Anything added since the merge stays on the surviving record.