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Why can’t I find a patient?

They may be inactive. Change the Status filter to all patients. Practitioners see only their own patients.

Why can’t I see Merge a duplicate or New invoice?

These are for admins. Reception raises invoices from Billing.

Bilby asks for the IRN

Enter the IRN from the card, or 1 if you don’t know it, then save again.

My file is too large to upload

Scan it at a lower resolution and upload it again.

Why is there no Read details item?

It appears only for PDFs, and only when Bilby can read referrals for your practice. Contact Bilby support if you expect it.

Bilby says the PDF is a scan

Type the details in, or ask the sender for a text PDF.

”Too many referrals have been read for now.”

Nothing was changed. Try again later.