ePrescribing (ScriptPad) - Bilby | Documentation

Practitioners prescribe from the patient record with Prescribe on the patient’s Prescriptions tab. Bilby connects your practice first, then an admin sets up each prescriber. How to prescribe is on Clinical.

What Bilby sets up

Bilby support connects your practice. There’s no Settings page for it. Until it’s done, Prescribe is greyed out.

Set up a prescriber

An admin does this for each practitioner who prescribes. The practitioner must be linked to a Bilby account with an email address, in Settings › Users.

Go to Practitioners, open the practitioner and select the Prescribing tab.
Enter their AHPRA number, PBS prescriber number (if they have one) and HPI-I, then save.
Select Request prescribing activation.

Bilby reviews the request and arranges activation, so it isn’t instant. Select Refresh status to check on it. If it says more information is needed, fix the details, save and select Resubmit request.

Why Prescribe is greyed out

Hold the pointer over Prescribe to see why.

Message	What to do
”Prescribing is not set up for this practice yet. Ask Bilby support to finish setting it up.”	Contact Bilby support.
”A practitioner profile is required to prescribe”	Only a practitioner can prescribe. Link the account to a practitioner in Settings › Users.
”Prescribing is not activated for you yet. Request activation on your Prescribing tab.”	Follow Set up a prescriber.
”Add your AHPRA number in Prescribing settings to prescribe.”	Add the AHPRA number on the Prescribing tab and save.
”An email address is required to prescribe. Add a primary email address to your Bilby account.”	Add an email address to the practitioner’s sign-in account.