HICAPS

HICAPS lets you claim NDIS, WorkCover, TAC and private health fund payments electronically. Claiming from an invoice is on Billing and payments.

Connect HICAPS

First register your practice as a biller with HICAPS, and get the details for Bilby from the HICAPS portal.

Go to Settings › HICAPS and enter your biller ID, client ID and client secret.
Select Connect.

Bilby only claims through HICAPS for funding sources linked to a HICAPS program.

Go to Settings › Funding sources and open the funding source, such as NDIS or a health fund.
Choose its HICAPS program, then save.

If you use WorkCover Queensland, also enter your biller account number on Settings › HICAPS. Every claim needs it.

Select Disconnect on Settings › HICAPS. To connect again, you’ll need to enter the details again.

Message	What to do
”Couldn’t connect to HICAPS. Double-check your Biller ID, Client ID, and Client secret, then try again.”	Copy the three values from the HICAPS portal again, with no extra spaces.
”HICAPS rejected the request. Check your credentials and try again.”	The client ID or secret is wrong or has been replaced. Get a new secret from the HICAPS portal.