Skip to main content

I can’t see Settings

Only admins can open Settings. Ask an admin in your practice.

An integration isn’t in the Settings menu

SMS only appears once Bilby turns it on for your practice. Contact Bilby support if another one is missing.

Bilby keeps asking me to verify my identity

Connecting and disconnecting integrations needs a recent identity check. That’s expected.

Does disconnecting delete anything?

No. Xero keeps your invoices, Stripe keeps your account and payouts, and PRODA keeps the device. Turning SMS off is the exception: you lose your text number.