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Every patient has one record in Bilby. It holds their details, appointments, notes, invoices, referrals, messages, files and forms, each on its own tab. Anyone can add and edit patients. Only admins can merge duplicates.

What practitioners see

A practitioner sees their own patients: anyone they have an appointment with, and new patients with no appointments yet. On the Notes tab, they see only the notes they wrote.

In this section

Find and add a patient

Search for a patient and add a new one, including from any picker.

The patient record

The tabs on a patient’s record, editing their details, and sending a booking link or form.

Patient files

Upload, preview, rename and delete files, accept files from patients, and upload many at once.

Read details from a referral PDF

Let Bilby read a referral letter and suggest details for you to check and save.

Referrals

Add a referral, fill it from a PDF, and see how sessions are counted.

Set up who pays

Add a funding arrangement so invoices go to the right billing party.

Merge duplicate patients

Merge two records for the same person, and undo a merge.

Questions about patients

Answers to common questions about patient records.