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I can only see my own calendar

Practitioners see only their own calendar. Ask an admin if you need more.

I can’t see Online requests, Awaiting payment or Waitlist

These are for admins and reception.

I can’t book a time, or an appointment won’t drop where I drag it

The time is outside the practitioner’s hours, or an event covers it. Check their hours, or open the appointment and change the time.

Delete is greyed out

The appointment has a clinical note or a payment. Cancel it instead.

Approve request does nothing

Link the request to a patient first.

”That time is no longer available.”

Someone has booked that time since the request came in. Contact the patient and book another time.

Send reminder isn’t in the menu

It’s only offered for scheduled or confirmed appointments, and only when your practice has the feature.