Drag it to a new time or day, or open it, select Edit, change the time and save. To change its length or practitioner, edit it. You can’t drag on a touch screen.
Right-click the appointment, or open the … menu in the panel, and choose Cancel appointment. Then choose what happens:
Cancel appointment marks it cancelled and voids its invoice. The voided invoice stays on record.
Did not attend keeps the invoice.
Delete appointment removes it and any unpaid invoices linked to it.
Deleting can’t be undone. Bilby won’t delete an appointment that has a clinical note or a payment. Cancel it instead.
When you cancel or delete, Bilby offers the freed time to anyone suitable on the Waitlist.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Bilby | Documentation","description":"Documentation for using Bilby.","colors":{"primary":"#6750d4","light":"#8b7ae0","dark":"#6750d4"},"logo":{"light":"https://mintcdn.com/bilby/hKXIuHbS9I0TUbio/logo/light.svg?fit=max\u0026auto=format\u0026n=hKXIuHbS9I0TUbio\u0026q=85\u0026s=88c25a47bdd58e4ed120cf08ea9a5569","dark":"https://mintcdn.com/bilby/hKXIuHbS9I0TUbio/logo/light.svg?fit=max\u0026auto=format\u0026n=hKXIuHbS9I0TUbio\u0026q=85\u0026s=88c25a47bdd58e4ed120cf08ea9a5569"},"favicon":"https://mintcdn.com/bilby/hKXIuHbS9I0TUbio/favicon.svg?fit=max\u0026auto=format\u0026n=hKXIuHbS9I0TUbio\u0026q=85\u0026s=1f3406b66168e79dc012fa3ea1f5ccbf","icons":{"library":"lucide"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"bilby","hasAudioNarration":false,"actualSubdomain":"bilby","customDomains":["docs.bilby.health"],"gitSource":{"type":"github","owner":"bilby-labs","repo":"bilby","deployBranch":"main","contentDirectory":"docs/user-guide","isPrivate":true,"mountPath":"","label":"","_id":"6aebbb94c7c2db3a18b256fa"},"chroma":{"latestBuiltDeploymentHistoryId":"6aebd54a7dcfebee467db3dd","collectionId":"3528d61b-9de5-402d-9c46-65d9bd4e77ad","liveDeploymentHistoryId":"6aebd54a7dcfebee467db3dd","schemaVersion":"v3"},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6aebd784be8751fe657557a9","clientVersion":"0.0.4067","searchFilterCounts":[{"language":"default","tag":"Every day","count":44},{"language":"default","tag":"Billing and claims","count":18},{"language":"default","tag":"Running the practice","count":17},{"language":"default","tag":"Referrals and patients online","count":12},{"language":"default","tag":"Calendar and bookings","count":11},{"language":"default","tag":"Integrations","count":11},{"language":"default","tag":"Billing and payments","count":10},{"language":"default","tag":"Start here","count":10},{"language":"default","tag":"Messages and follow-up","count":10},{"language":"default","tag":"Getting started","count":9}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":true,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"calendar/move-or-cancel","slug":"/calendar/move-or-cancel","pageMetadata":{"title":"Move, cancel or delete an appointment","sidebarTitle":"Move, cancel or delete","description":"Move an appointment, cancel it, mark did not attend, or delete it.","href":"/calendar/move-or-cancel"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Move an appointment, cancel it, mark did not attend, or delete it.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,li:`li`,p:`p`,strong:`strong`,ul:`ul`,..._provideComponents(),...props.components},{Heading,Warning}=_components;if(!Heading)_missingMdxReference(`Heading`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`2`,id:`move-an-appointment`,children:`Move an appointment`}),`\n`,_jsxs(_components.p,{children:[`Drag it to a new time or day, or open it, select `,_jsx(_components.strong,{children:`Edit`}),`, change the time and save. To change its length or practitioner, edit it. You can’t drag on a touch screen.`]}),`\n`,_jsx(Heading,{level:`2`,id:`cancel-mark-did-not-attend-or-delete`,children:`Cancel, mark did not attend, or delete`}),`\n`,_jsxs(_components.p,{children:[`Right-click the appointment, or open the `,_jsx(_components.strong,{children:`…`}),` menu in the panel, and choose `,_jsx(_components.strong,{children:`Cancel appointment`}),`. Then choose what happens:`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Cancel appointment marks it cancelled and voids its invoice. The voided invoice stays on record.`}),`\n`,_jsx(_components.li,{children:`Did not attend keeps the invoice.`}),`\n`,_jsx(_components.li,{children:`Delete appointment removes it and any unpaid invoices linked to it.`}),`\n`]}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Deleting can’t be undone. Bilby won’t delete an appointment that has a clinical note or a payment. Cancel it instead.`})}),`\n`,_jsxs(_components.p,{children:[`When you cancel or delete, Bilby offers the freed time to anyone suitable on the `,_jsx(_components.a,{href:`/calendar/waitlist`,children:`Waitlist`}),`.`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Move, cancel or delete an appointment","sidebarTitle":"Move, cancel or delete","description":"Move an appointment, cancel it, mark did not attend, or delete it.","href":"/calendar/move-or-cancel"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Move an appointment","slug":"move-an-appointment","depth":2,"children":[]},{"title":"Cancel, mark did not attend, or delete","slug":"cancel-mark-did-not-attend-or-delete","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"bilby","siteName":"Bilby | Documentation","title":"Move, cancel or delete an appointment - Bilby | Documentation","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-11-05T01:01:03.831Z","originalFileLocation":"calendar/move-or-cancel.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Move an appointment, cancel it, mark did not attend, or delete it.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Bilby | Documentation\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Move, cancel or delete an appointment - Bilby | Documentation\">\u003cmeta data-mint-head property=\"og:description\" content=\"Move an appointment, cancel it, mark did not attend, or delete it.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Bilby | Documentation\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.bilby.health/calendar/move-or-cancel\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://bilby.mintlify.app/_mintlify/api/og/v2?division=Calendar+and+bookings\u0026amp;title=Move%2C+cancel+or+delete+an+appointment\u0026amp;description=Move+an+appointment%2C+cancel+it%2C+mark+did+not+attend%2C+or+delete+it.\u0026amp;theme=8a25608ac297f39f6dfdc765\u0026amp;signature=0edc29925ea5bd1e4c421d6ee63f609b7c7c5838f213305bc0ff987be114d016\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Move, cancel or delete an appointment - Bilby | Documentation\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Move an appointment, cancel it, mark did not attend, or delete it.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://bilby.mintlify.app/_mintlify/api/og/v2?division=Calendar+and+bookings\u0026amp;title=Move%2C+cancel+or+delete+an+appointment\u0026amp;description=Move+an+appointment%2C+cancel+it%2C+mark+did+not+attend%2C+or+delete+it.\u0026amp;theme=8a25608ac297f39f6dfdc765\u0026amp;signature=0edc29925ea5bd1e4c421d6ee63f609b7c7c5838f213305bc0ff987be114d016\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/bilby/Q_zdOxgKQLQwp8BM/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Bilby | Documentation\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#6750d4\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.bilby.health/calendar/move-or-cancel\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/calendar/move-or-cancel.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.bilby.health/#organization\",\"name\":\"Bilby | Documentation\",\"url\":\"https://docs.bilby.health\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/bilby/hKXIuHbS9I0TUbio/logo/light.svg?fit=max\u0026auto=format\u0026n=hKXIuHbS9I0TUbio\u0026q=85\u0026s=88c25a47bdd58e4ed120cf08ea9a5569\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.bilby.health#website\",\"name\":\"Bilby | Documentation\",\"url\":\"https://docs.bilby.health\",\"publisher\":{\"@id\":\"https://docs.bilby.health/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.bilby.health/calendar/move-or-cancel#webpage\",\"url\":\"https://docs.bilby.health/calendar/move-or-cancel\",\"name\":\"Move, cancel or delete an appointment\",\"description\":\"Move an appointment, cancel it, mark did not attend, or delete it.\",\"dateModified\":\"2026-11-05T01:01:03.831Z\",\"isPartOf\":{\"@id\":\"https://docs.bilby.health#website\"},\"breadcrumb\":{\"@id\":\"https://docs.bilby.health/calendar/move-or-cancel#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.bilby.health/calendar/move-or-cancel#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Every day\",\"item\":\"https://docs.bilby.health/calendar/using-the-calendar\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Calendar and bookings\",\"item\":\"https://docs.bilby.health/calendar/overview\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Move, cancel or delete an appointment\",\"item\":\"https://docs.bilby.health/calendar/move-or-cancel\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.bilby.health/calendar/move-or-cancel#article\",\"headline\":\"Move, cancel or delete an appointment\",\"name\":\"Move, cancel or delete an appointment\",\"description\":\"Move an appointment, cancel it, mark did not attend, or delete it.\",\"url\":\"https://docs.bilby.health/calendar/move-or-cancel\",\"mainEntityOfPage\":{\"@id\":\"https://docs.bilby.health/calendar/move-or-cancel#webpage\"},\"dateModified\":\"2026-11-05T01:01:03.831Z\",\"publisher\":{\"@id\":\"https://docs.bilby.health/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.bilby.health#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Bilby | Documentation\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Bilby | Documentation","nav":{"global":null,"groups":[{"group":"Start here","pages":[{"title":"Bilby user guide","sidebarTitle":"Introduction","href":"/index"},{"group":"Getting started","icon":"rocket","root":{"title":"Getting started","sidebarTitle":"Overview","href":"/getting-started/overview"},"pages":[{"title":"Create an account and sign in","sidebarTitle":"Create an account and sign in","href":"/getting-started/create-account"},{"title":"Set up a new practice","href":"/getting-started/set-up-practice"},{"title":"Finish setting up the practice","sidebarTitle":"Finish setup","href":"/getting-started/first-setup"},{"title":"Roles and what each can see","sidebarTitle":"Roles","href":"/getting-started/roles"},{"title":"Invite your team","href":"/getting-started/invite-team"},{"title":"Add a practitioner","href":"/getting-started/practitioners"},{"title":"Find your way around","sidebarTitle":"Getting around","href":"/getting-started/getting-around"},{"title":"Your account and the sidebar","sidebarTitle":"Account and sidebar","href":"/getting-started/account"},{"title":"Troubleshooting getting started","sidebarTitle":"Troubleshooting","href":"/getting-started/troubleshooting"}]}]},{"group":"Every day","pages":[{"group":"Calendar and bookings","icon":"calendar","root":{"title":"Calendar and bookings","sidebarTitle":"Overview","href":"/calendar/overview"},"pages":[{"title":"Find your way around the calendar","sidebarTitle":"Using the calendar","href":"/calendar/using-the-calendar"},{"title":"Book an appointment","href":"/calendar/book-an-appointment"},{"title":"Repeat appointments","href":"/calendar/repeat-appointments"},{"title":"The appointment panel","description":"Change an appointment's status, edit it, and reach its fee and invoice.","href":"/calendar/appointment-panel"},{"title":"Move, cancel or delete an appointment","sidebarTitle":"Move, cancel or delete","href":"/calendar/move-or-cancel"},{"title":"Block out time with an event","sidebarTitle":"Calendar events","description":"Block time for meetings, leave or anything that isn't a patient visit.","href":"/calendar/events"},{"title":"Waitlist","href":"/calendar/waitlist"},{"title":"Awaiting payment and online requests","sidebarTitle":"Awaiting payment and requests","href":"/calendar/front-desk-queues"},{"title":"Clinic closure dates","href":"/calendar/closure-dates"},{"title":"Per-location schedules","href":"/calendar/per-location-schedules"},{"title":"Troubleshooting the calendar","sidebarTitle":"Troubleshooting","href":"/calendar/troubleshooting"}]},{"group":"Patients","icon":"users","root":{"title":"Patients","sidebarTitle":"Overview","href":"/patients/overview"},"pages":[{"title":"Find and add a patient","href":"/patients/find-and-add"},{"title":"The patient record","href":"/patients/patient-record"},{"title":"Patient files","href":"/patients/files"},{"title":"Read details from a referral PDF","sidebarTitle":"Read a referral PDF","href":"/patients/read-a-referral"},{"title":"Referrals","href":"/patients/referrals"},{"title":"Set up who pays","sidebarTitle":"Who pays","href":"/patients/who-pays"},{"title":"Merge duplicate patients","href":"/patients/merge"},{"title":"Questions about patients","sidebarTitle":"Questions","href":"/patients/questions"}]},{"group":"Clinical","icon":"stethoscope","root":{"title":"Clinical","sidebarTitle":"Overview","href":"/clinical/overview"},"pages":[{"title":"Write a clinical note","sidebarTitle":"Write a note","href":"/clinical/write-a-note"},{"title":"Save, publish and amend notes","sidebarTitle":"Save, publish and amend","href":"/clinical/save-and-publish"},{"title":"Withdraw, delete and export notes","sidebarTitle":"Withdraw, delete and export","href":"/clinical/withdraw-delete-export"},{"title":"Set up note templates","sidebarTitle":"Note templates","href":"/clinical/note-templates"},{"title":"Prescribe","href":"/clinical/prescribe"},{"title":"Pathology requests","href":"/clinical/pathology"},{"title":"Clinical letters","href":"/clinical/letters"},{"title":"Troubleshooting clinical work","sidebarTitle":"Troubleshooting","href":"/clinical/troubleshooting"}]},{"group":"Messages and follow-up","icon":"message-square","root":{"title":"Messages and follow-up","sidebarTitle":"Overview","href":"/messages/overview"},"pages":[{"title":"Send messages to patients","sidebarTitle":"Messages","href":"/messages/messages"},{"title":"Patient replies and the SMS limit","sidebarTitle":"Replies and the SMS limit","href":"/messages/patient-replies"},{"title":"Appointment reminders","sidebarTitle":"Reminders","href":"/messages/reminders"},{"title":"Recalls","href":"/messages/recalls"},{"title":"Bulk messages","href":"/messages/bulk-messages"},{"title":"Email signatures and templates","sidebarTitle":"Signatures and templates","href":"/messages/signatures-and-templates"},{"title":"Notifications","href":"/messages/notifications"},{"title":"Pipelines","href":"/messages/pipelines"},{"title":"Team chat","href":"/messages/team-chat"},{"title":"Troubleshooting messages","sidebarTitle":"Troubleshooting","href":"/messages/troubleshooting"}]},{"group":"Forms","icon":"clipboard-list","root":{"title":"Forms","sidebarTitle":"Overview","href":"/forms/overview"},"pages":[{"title":"Build a form","href":"/forms/build-a-form"},{"title":"Skip rules, scoring and alerts","sidebarTitle":"Skip rules and scoring","href":"/forms/skip-rules-and-scoring"},{"title":"Send a form to a patient","sidebarTitle":"Send a form","href":"/forms/send-a-form"},{"title":"See answers and scores","sidebarTitle":"Answers and scores","href":"/forms/answers-and-scores"},{"title":"Draft a form with AI","href":"/forms/draft-with-ai"},{"title":"PDF forms","href":"/forms/pdf-forms"},{"title":"Troubleshooting forms","sidebarTitle":"Troubleshooting","href":"/forms/troubleshooting"}]}]},{"group":"Billing and claims","pages":[{"group":"Billing and payments","icon":"receipt","root":{"title":"Billing and payments","sidebarTitle":"Overview","href":"/billing/overview"},"pages":[{"title":"Services and fees","href":"/billing/services-and-fees"},{"title":"Find and create invoices","sidebarTitle":"Find and create invoices","href":"/billing/invoices"},{"title":"Work on an invoice","href":"/billing/work-on-an-invoice"},{"title":"Take payments and deposits","sidebarTitle":"Payments and deposits","href":"/billing/take-payment"},{"title":"Email an invoice","href":"/billing/email-an-invoice"},{"title":"Refund a payment","sidebarTitle":"Refunds","href":"/billing/refunds"},{"title":"HICAPS claims","href":"/billing/hicaps"},{"title":"Xero","href":"/billing/xero"},{"title":"Billing settings","href":"/billing/billing-settings"},{"title":"Troubleshooting billing","sidebarTitle":"Troubleshooting","href":"/billing/troubleshooting"}]},{"group":"Medicare and DVA","icon":"shield-plus","root":{"title":"Medicare and DVA","sidebarTitle":"Overview","href":"/medicare/overview"},"pages":[{"title":"Check Medicare, concession and IHI details","sidebarTitle":"Medicare and IHI checks","href":"/medicare/patient-checks"},{"title":"Bulk bill a claim","sidebarTitle":"Bulk bill","href":"/medicare/bulk-bill"},{"title":"Claim a patient rebate","sidebarTitle":"Patient rebates","href":"/medicare/patient-rebates"},{"title":"Claim statuses and errors","sidebarTitle":"Statuses and errors","href":"/medicare/claim-statuses"},{"title":"Assignment of benefit","href":"/medicare/assignment-of-benefit"},{"title":"Medicare statements","href":"/medicare/statements"},{"title":"Claim from DVA","sidebarTitle":"DVA claims","href":"/medicare/dva"},{"title":"Troubleshooting Medicare and DVA","sidebarTitle":"Troubleshooting","href":"/medicare/troubleshooting"}]}]},{"group":"Referrals and patients online","pages":[{"group":"Referrers","icon":"contact","root":{"title":"Referrers","sidebarTitle":"Overview","href":"/referrers/overview"},"pages":[{"title":"Referrers","href":"/referrers/referrers"},{"title":"Referring practices","href":"/referrers/referring-practices"},{"title":"Merge duplicate practices and referrers","sidebarTitle":"Merge duplicates","href":"/referrers/merge-duplicates"},{"title":"Fill in missing details in bulk","sidebarTitle":"Missing details in bulk","href":"/referrers/bulk-missing-details"},{"title":"Questions about referrers","sidebarTitle":"Questions","href":"/referrers/questions"}]},{"group":"Online booking and patient pages","icon":"globe","root":{"title":"Online booking and patient pages","sidebarTitle":"Overview","href":"/online-booking/overview"},"pages":[{"title":"Turn on online booking","sidebarTitle":"Online booking setup","href":"/online-booking/booking-page"},{"title":"Online hours and booking mode","sidebarTitle":"Online hours and mode","href":"/online-booking/online-hours"},{"title":"Your practice page and private locations","sidebarTitle":"Practice page","href":"/online-booking/practice-page"},{"title":"Private booking links","href":"/online-booking/private-booking-links"},{"title":"Patient portal","href":"/online-booking/patient-portal"},{"title":"Pages patients see","href":"/online-booking/pages-patients-see"},{"title":"Troubleshooting online booking","sidebarTitle":"Troubleshooting","href":"/online-booking/troubleshooting"}]}]},{"group":"Running the practice","pages":[{"group":"Reports and records","icon":"chart-column","root":{"title":"Reports and records","sidebarTitle":"Overview","href":"/reports/overview"},"pages":[{"title":"Run a report","sidebarTitle":"Reports","href":"/reports/run-a-report"},{"title":"Look up activity","sidebarTitle":"Activity log","href":"/reports/activity"},{"title":"Import from Halaxy","sidebarTitle":"Import","href":"/reports/import"},{"title":"Manage your Bilby plan","sidebarTitle":"Bilby plan","href":"/reports/plan"},{"title":"Export or delete the practice","sidebarTitle":"Export or delete","href":"/reports/export-and-delete"},{"title":"Troubleshooting reports and records","sidebarTitle":"Troubleshooting","href":"/reports/troubleshooting"}]},{"group":"Integrations","icon":"plug","root":{"title":"Integrations","sidebarTitle":"Overview","href":"/integrations/overview"},"pages":[{"title":"Set up Medicare","href":"/integrations/medicare-setup"},{"title":"Keep Medicare working","href":"/integrations/medicare-upkeep"},{"title":"HICAPS","href":"/integrations/hicaps"},{"title":"Connect Xero","href":"/integrations/xero-setup"},{"title":"Xero sync options","href":"/integrations/xero-options"},{"title":"Card payments (Stripe)","sidebarTitle":"Card payments (Stripe)","href":"/integrations/stripe"},{"title":"SMS","href":"/integrations/sms"},{"title":"Email sending","href":"/integrations/email-sending"},{"title":"ePrescribing (ScriptPad)","href":"/integrations/eprescribing"},{"title":"Automatic helpers","href":"/integrations/automatic-helpers"},{"title":"Questions about integrations","sidebarTitle":"Questions","href":"/integrations/questions"}]}]}]},"basePath":"","title":"Move, cancel or delete an appointment - Bilby | Documentation","buildId":"dpl_9VVk5y1P8k1ATeJguVngy9Q3cmbD","deploymentId":"dpl_9VVk5y1P8k1ATeJguVngy9Q3cmbD","dynamics":[],"chunks":[]}