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I can’t see Reports

Reports is for admins and practitioners. Reception can’t open it.

I’m a practitioner and only see Outstanding notes

That’s the only report for practitioners. Ask an admin for other reports.

The report stopped before showing everything

Narrow the dates or add a filter.

”Add a practitioner in Bilby before importing appointments.”

Add your practitioners on the Practitioners page, then come back to the import.

”Bilby couldn’t read this export.”

Check it’s the file Halaxy sent you, not a single spreadsheet. If it still fails, contact Bilby support.

I can’t see Export or Delete practice

Only the practice owner sees them.

”This practice is read-only.”

An admin needs to subscribe in Settings › Plan & billing.