Skip to main content

Online booking

The patient chooses a service, practitioner and time, then enters their details. If online booking is off or has no services, they’re told bookings aren’t available.

Practice page

Shows your clinicians, locations, hours and contact details. See Your public practice page. The patient picks a time and pays the deposit. A link that has expired or been cancelled asks them to contact the practice. See Private booking links. The patient fills in the form and submits it. Their answers can’t be changed after that. See Forms. The patient reviews the services and the benefit, then signs. See Medicare and DVA.

Paying an invoice online

The patient pays on Stripe’s secure payment page, from an invoice email, a payment link you send, or the portal. See Billing and payments.

Patient portal

Patients sign in with an emailed code and their date of birth. See Patient portal.