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I can’t see an invoice

Practitioners see only their own invoices. Clear the search and set the status filter to all statuses.

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I can’t add or remove fees

The invoice is voided or already in Xero. Restore a voided invoice first. For an invoice in Xero, select Add adjustment to charge more. You can still refund payments.

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There’s no Send with Stripe or Request deposit

Stripe isn’t set up, nothing is owing, or the invoice is billed to a third party.

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It says “No fee items yet”

Add services or fees in Settings › Services & fees.

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It says “Only MBS items can be bulk-billed”

Edit the fee in Settings › Services & fees and link it to its MBS item.

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I can’t email the patient

There’s no email address on their record. Add one, or copy the link instead.

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I can’t refund a Medicare payment

Medicare benefit payments are reversed through a Medicare adjustment, not in Bilby.

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Payments by one method aren’t reaching Xero

Choose a Xero account for that method in Settings › Payment methods.