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Settings › Services & fees holds everything you can book or put on an invoice. Only admins can change it.
  • Services are bookable. They appear in the calendar with a duration and colour.
  • Fees are invoice-only charges, such as missed-appointment fees or report writing. They don’t appear in the calendar.

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Add a service or fee

  1. Go to Settings › Services & fees.
  2. Choose the Services or Fees tab, then select Add service or Add fee.
  3. Give it a name.
  4. If it is an MBS or DVA item, choose that catalogue and search for the item. Bilby fills in the schedule fee and Medicare rebate. Otherwise, leave it as your own custom fee.
  5. For a service, set how long it takes.
  6. For an MBS item, choose private billing with your own fee, or bulk billing. Tick GST only if your fee already includes it.
  7. Save it.
A DVA item is claimed from DVA only. See DVA claims. If you claim through HICAPS, add the HICAPS item code too. Drag items by their handle to change their order.

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Archive or delete a service or fee

Select the delete button on the item’s row. If nothing uses it, you can delete it for good. If an appointment or invoice uses it, select Archive instead. It is hidden from new bookings and invoices, and old records keep it.

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When the MBS or DVA schedule changes

When a new schedule is applied, a banner on Services & fees says how many fees were updated. Select View changes to see them, and check any fees the banner says need attention before you book more.