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A patient’s Medicare card, IHI and concession are on their Details tab. Each shows when it was last checked.

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Check a patient’s Medicare card

  1. Add or edit the card details and save them. If you don’t know the IRN, use 1.
  2. Select Check card.
  3. If Medicare holds different details, confirm them with the patient, then select Confirm and update.
Saving a changed card clears its last check, so check it again.

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Check eligibility for a service

On an invoice with an MBS item, select Check eligibility. If Medicare’s details differ from the record, confirm with the patient before you update it.

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Check a concession

Select Check concession on the patient’s Details tab.

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Find and check an IHI

Save any changes to the patient’s name, date of birth or card first, then select Find IHI. You need a verified IHI for some Medicare work. If the record says the IHI needs checking, read the change and confirm it. A retired or expired IHI can’t be used.

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The HI Service log

Admins can see every HI Service lookup Bilby made for the practice in Settings › HI Service log.