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“Save Medicare details before verifying.”

Save the card first, then check it.

”Medicare IRN is required.”

Enter the IRN. Use 1 if you don’t know it.

”This IHI is already assigned to another patient.”

Two records may be the same person. Check for a duplicate and merge them if so.

”This practitioner is missing a Medicare provider number.”

Add the provider number for that location on the practitioner’s Locations tab.

”Add the patient’s DVA file number before claiming from DVA.”

Add it on the patient’s Details tab.

An invoice isn’t in a batch

It may already have a claim, belong to another practitioner, or (for patient rebates) not be fully paid.

A PRODA or security key message

Don’t keep trying. An admin fixes it in Settings › Medicare.